I give my permission for createlabz, to record, film, photograph, audiotape or videotape me/my child’s image, work, and performance (hereinafter collectively referred to as “Works”) and to display, publish or distribute these Works for the purpose of publishing, advertising (tv, radio or web), posting on the createlabz website, posting in our facility, and posting on social media sites as determined by createlabz.
To revoke permission please get in touch with us before program starts.
In order to maintain a positive learning environment, we kindly ask all participants and parents to adhere to the following Code of Conduct:
1. Respect others: Do not disrupt, bully, intimidate, or harass others.
2. Use appropriate language: Avoid using curse words, discriminatory or offensive language.
3. No inappropriate content: Refrain from viewing, displaying, discussing, or posting any inappropriate material.
4. Confidentiality: Do not share program information without written consent from createlabz.
5. No impersonation: Do not impersonate others.
6. Communication boundaries: Do not contact instructors outside of the createlabz Program.
7. Online behavior: Do not engage in hacking, share false information, or record staff or students without permission.
8. Follow instructions: Adhere to directions given by createlabz personnel.
9. Proper participation: Attend the program in an appropriate setting and dress accordingly.
10. Responsible use of online platforms: Follow the terms of use and share only relevant and appropriate material.
Failure to comply with these guidelines will result in dismissal from the program without refund.
We appreciate your cooperation in creating a safe and productive learning environment.
AGE POLICY
createlabz offers programs for ages 6-99. However, we subdivide the groups so that participants may interact with a participants that are within their age range. Please note the age range of the program being registered for.
SPECIAL ACCOMMODATION
If a student requires a special arrangement to participate in a createlabz program, a parent/guardian must contact createlabz at info@createlabz.ch, no less than three weeks prior to the student’s first day of the program to make the necessary arrangements.
PAYMENT POLICY
Unless otherwise noted, all financial transactions are made and quoted in Swiss Francs (CHF).
All fees paid for online programs are non-refundable and non-transferrable.
There are no refunds, credits, or replacement days for classes not attended.
All program fees are payable before the start of each event via online payment system or bank transfer (if requested in advance).
createlabz has the right to charge late payment fees for payment reminders. Any invoices generated after the online payment link expires are subject to additional charges as follows:
Within 7 days of the payment due date – CHF 10 (1st reminder)
Within 8-14 days of the due date – CHF 30 (2nd reminder)
Within 15-30 days of the due date – CHF 50 (final reminder).
Promotional Offers/Codes are not applicable for any payments made after the camp/event commenced.
Outstanding debts may be passed on to external debt collection agencies and incur additional charges.
The above terms also apply to supplementary fees charged by createlabz on behalf of its partners e.g. hardware rental fees, catered meals, or any other supplementary services.
PROMOTIONAL CODES
createlabz trusts our customers to use discount and promotional codes correctly and appropriately.
Partner School promo codes are reserved for students and staff at the respective schools and may not be transferred to external participants.
Sibling & Friend promo codes are reserved for families enrolling more than one child for any individual camp, or for friends enrolled to attend the same camp.
In the event that createlabz is alerted to misuse or misapplication of promo codes, they reserve the right to invoice the responsible party for the fee difference and administrative fee of CHF 100.
CANCELLATION POLICY
If a registration is cancelled due to medical reasons or extenuating circumstances that can be fully documented with a written explanation, createlabz may offer a refund (less registration deposit CHF 300) or offer to re-enroll the child for another similar event.
If a course or event has to be cancelled or postponed due to “force majeure” or a human-initiated action that cannot be predicted, including, for example, unexpected weather events such as a storm or earthquake, a voucher will be issued to attend another event of the student’s choice. This voucher has a validity period of two years.
If a registration is cancelled for any other reason before course commencement, no refund will be issued.
For program-specific cancellation policies, please see In-Person & Online T&Cs below.
GIFT CERTIFICATES & VOUCHERS
All gift certificates/vouchers are non-refundable, non-transferable, and not redeemable for cash. Gift certificates/vouchers must be redeemed at the time of booking. Certificates/vouchers are valid until the specified expiration date and for specified events, without exception. They are valid for up to the amount issued, and any amounts not used are forfeited.
By payment of any sum to createlabz, you are acknowledging your agreement to the Terms and Conditions of createlabz as described herein.
GENERAL RELEASE
Media Release: By accepting these Terms and Conditions, and unless otherwise specified in written form, the responsible parent confirms his/her acceptance that his/her child may be featured in photos, videos, audio recordings, and testimonials and that such material can be used by createlabz and/or our business partners for promotional purposes.
The copyright of all photography appearing on our brochures or websites belongs to createlabz. No reproduction may be made without prior written permission from the createlabz management.
These images, testimonials, photos, videos, and audio may be shared and used by corporate partners, the media, or other partners working with createlabz.
Project Release: Some createlabz courses and workshops are project-based. In such instances, createlabz will attempt to provide your student with the knowledge to produce a working project. However, there will be instances when a project cannot be sent home, and you agree that createlabz is not responsible if the game, project, product, or voucher does not work properly and/or is not compatible with outside systems. You release createlabz from any responsibility for failure to provide a copy of the non-functioning/non-compatible/non-complete game or project. Refunds will not be issued for not receiving or being provided a copy of the project and/or non-functioning/non-compatible/non-complete projects.
Software Accounts: Some createlabz program activities require the creation and/or use of an online account or require an online account to be created for your student. You consent to create or have createlabz create accounts as needed for your student to participate in program activities. During non-instructional time, students may have access to websites that require accounts to be set up. While it is against createlabz rules for students to set up accounts without their instructor’s permission, there may be instances where a student may create an account without the knowledge of createlabz or its employees. In such instances, you release createlabz and its employees from any and all responsibility and liability for accounts created by your student without createlabz' knowledge.
Hardware Programs: Some createlabz programs include take-home hardware which is subject to additional fees. In those instances, createlabz will notify parents/guardians in advance of the supplementary hardware and applicable fees. If you have issues with a product, you must contact the manufacturer directly.
ARBITRATION AGREEMENT
You agree that any dispute other than collection matters, arising out of or relating to this Agreement, you or your child’s participation in a program with createlabz, or otherwise arising between the parties shall be settled according to Swiss federal laws by arbitration to be held by the Swiss federal court system. You hereby acknowledge that you understand the terms of this ARBITRATION AGREEMENT, and you agree to comply with all of its terms and provisions.
RESERVED RIGHTS
createlabz reserves the right to update or modify these Terms and Conditions at any time. createlabz reserves the right to cancel or modify any and all classes, lessons, programs, or courses for any reason.
LIABILITY RELEASE
ON BEHALF OF MY SON/DAUGHTER/WARD, I, THE PARENT/GUARDIAN, IN EXCHANGE FOR THE RIGHT OF MY SON/DAUGHTER/WARD TO PARTICIPATE IN createlabz PROGRAM(S), HEREBY RELEASE createlabz, ITS OWNERS, AGENTS, PARTNERS, FACILITY PROVIDERS, AND EMPLOYEES FROM LIABILITY (INCLUDING CLAIMS BASED UPON NEGLIGENCE) FOR ANY AND ALL DAMAGES OR INJURIES TO MY SON/DAUGHTER/WARD OR DAMAGE OF ANY PERSONAL PROPERTY. I AGREE TO BE FULLY RESPONSIBLE FOR
ANY AND ALL SUCH DAMAGES OR INJURIES WHICH MAY RESULT DIRECTLY OR INDIRECTLY FROM ANY NEGLIGENT ACTS OR ACTIVITIES ASSOCIATED WITH createlabz.
COPYRIGHTS
createlabz partners with and uses the intellectual property of some amazing companies. You and your student agree to uphold the copyright and trademark rights of createlabz, its partners, and any company whose products are used during a createlabz program.
English 
Deutsch (Schweiz)